Admin Collector

Key Responsibilities

• Manage and respond to debtor correspondence received by email and post.
• Review and process administrative responses accurately and efficiently.
• Send follow-up correspondence requesting further information or evidence where required.
• Review information provided by debtors and ensure appropriate action is taken.
• Carry out company searches and online research to identify and verify relevant contact information.
• Maintain accurate and up-to-date records of all correspondence and actions taken.
• Follow established company processes, procedures and policies at all times.
• Make occasional telephone contact with customers where required, including confirming contact details or reviewing individual circumstances.
• Deal professionally with telephone calls received from debtors following email or postal correspondence.
• Identify when further information or clarification is required and take appropriate follow-up action.
• Ensure all cases are progressed efficiently and within required timescales.

About You

• Has excellent written and verbal communication skills.
• Is confident communicating with customers professionally and appropriately.
• Has strong administrative and organisational skills.
• Has excellent attention to detail and accuracy.
• Can manage their own workload and work to deadlines.
• Understands the importance of following processes and company policies.
• Is confident dealing with potentially difficult or sensitive customer situations.
• Has good computer literacy and is comfortable using email and online systems.
• Is proactive and able to use their own initiative.