Recruitment Agency Covering the West Midlands including Birmingham, Sutton Coldfield, Lichfield & Tamworth.
Are you an experienced telephone professional looking for your next challenge?
We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available.
This is NOT a sales role. You’ll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner.
The Role
As a Collections Executive, you’ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:
Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don’t even have to think who to call next !
Handling inbound calls relating to overdue accounts and general customer enquiries
Taking secure payments over the phone quickly and efficiently
Issuing copy invoices, statements, and relevant documentation when required
This is a people-focused role where empathy, communication, and problem-solving are key.
What We’re Looking For
Ideally educated to graduate level (though this isn’t essential)
Confident communication skills with a strong customer-first mindset
Calm, professional, and solutions-focused, even in challenging situations
Previous experience in collections
We would love to hear from candidates with experience in:
Collections
Invoice chasing
Credit control
Debt recovery
Telesales
Outbound call centres
Customer service with high-volume telephone experience
Recent graduates with excellent communication skills and a positive attitude
Our client offers an excellent package designed to support your wellbeing, career development and work-life balance, including:
Genuine career progression
Fantastic Employee Benefits
Birthday Leave
Christmas shutdown without using annual leave
Buy up to 5 additional holidays
Study support and professional qualifications
Apprenticeship opportunities
Online training and career development
Employee recognition schemes
Long service awards
Company social events
Paid volunteering days
Free secure parking
Free counselling and mental health support
Online GP appointments and second medical opinions
Discounted gym membership
Cashback and retail discounts
Tech purchase scheme
Weekly fresh fruit
Free refreshments
Death in Service benefit
Enhanced maternity and paternity pay
Bus travel scheme
Wellbeing workshops and much more.
As this is a financial services organisation, the successful candidate will be required to undergo a credit check before employment.
Apply Today
Please send your CV to:
Sue: sue@elitep.co.uk
Tracy: tracy@elitep.co.uk
If your application is successful, we will contact you within 24 hours.
Successful applicants will also be required to:
Complete an Elite Personnel application form
Provide proof of their UK Right to Work
Supply a recent selfie for our secure registration process
If you have not heard from us within 24 hours, unfortunately your application has not been successful on this occasion. We thank you for your interest and wish you every success with your job search.
