Recruitment Agency Covering the West Midlands including Birmingham, Sutton Coldfield, Lichfield & Tamworth.
Ready for more than “just a job”?
Are you looking for a role where you’re genuinely valued, supported, and rewarded for the work you do?
This is your chance to join a business that truly puts its people first.
Our client is an outstanding employer with a welcoming, inclusive culture and a reputation for going above and beyond for their team. Due to continued growth, they’re now looking for a Collections Executive to join their friendly and supportive team.
The Role
As a Collections Executive, you’ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:
Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don’t even have to think who to call next !
Handling inbound calls relating to overdue accounts and general customer enquiries
Taking secure payments over the phone quickly and efficiently
Issuing copy invoices, statements, and relevant documentation when required
This is a people-focused role where empathy, communication, and problem-solving are key.
What We’re Looking For
Ideally educated to graduate level (though this isn’t essential)
Confident communication skills with a strong customer-first mindset
Calm, professional, and solutions-focused, even in challenging situations
Previous experience in collections
Rewards & Benefits
Competitive salary plus monthly bonus – average £200 per month (typically ranging from £50–£600 depending on performance and business volumes)
A genuinely supportive team culture with an employer that prioritises wellbeing
Clear opportunities for career development and progression
Recognition for your contribution and the chance to make a real impact
20 days annual leave plus 8 bank holidays
Christmas to New Year shutdown
Your birthday off
Option to buy additional holiday
Access to BHSF benefits including private medical appointments, mental health support, and death in service cover
Ongoing training and clear progression pathways
Team socials and long-service recognition
Free on site parking and discounted travel options
If you’re motivated, customer-focused, and want to work somewhere you’re treated as more than just a number, we’d love to hear from you.
Apply now to both Sue and Tracy
This position will also require a credit check
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
